A Red Lobster in York, Pennsylvania, experienced an overwhelming influx of orders on Mother’s Day, leading to wait times of over two hours for customers. A video capturing a confrontation between a disgruntled customer and restaurant staff has gone viral on social media.
In the footage, the woman is seen being escorted out of the restaurant while vocally demanding a refund. Staff members assure her that her request will be processed. However, once outside, she attempts to re-enter the premises, prompting a store manager to intervene along with other employees who block the entrance. The situation escalates when the customer swings at the manager.
Local law enforcement, led by Lt. Tony Rivers of the Springettsbury Township Police, responded to the scene. “We spoke to those involved,” he reported. “While the staff present were cooperative, the woman in the green sweatshirt had already left but was later contacted nearby.” He added that her frustration stemmed from her food not being ready, leading her to demand a refund. At the time, the restaurant was only allowing employees inside to comply with social distancing regulations.
According to Pennsylvania Governor Tom Wolf’s directives, restaurants must either remain closed for dine-in services or operate solely through takeout and delivery to minimize personal interactions during the ongoing pandemic. Patrons and employees are also required to wear masks within these establishments.
Social media users quickly reacted to the viral incident, echoing their thoughts on Twitter. Another Mother’s Day incident in Colorado involving a crowded restaurant, C&C Coffee and Kitchen, has also gained attention for violating state guidelines, resulting in the loss of its operating license.
In response to the chaos, Red Lobster issued a public apology for the inconvenience experienced by customers. They acknowledged that the pandemic has affected their capacity to meet demand and assured that all unfilled orders would be refunded. “We do not condone violence in our restaurants,” the statement read. “We expect mutual respect between our team members and guests. Thankfully, neither the manager nor the customer were seriously harmed during the altercation.”
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In summary, a Red Lobster in Pennsylvania faced significant delays on Mother’s Day, leading to a public confrontation between a frustrated customer and staff. The incident, captured on video, underscores the challenges restaurants face in the wake of pandemic restrictions.