Ever wished you could have someone handle appointments for you or snag a reservation at the trendiest eatery, especially when finding a babysitter feels impossible? Google has unveiled a breakthrough technology designed to do just that.
During its recent developers’ conference, Google introduced Duplex, an AI system capable of mimicking human speech to make phone calls on your behalf. This innovative tool will initially assist with tasks like making restaurant reservations, scheduling appointments, and inquiring about business hours, allowing you to access information that isn’t readily available online. Watching it in action is astonishing, yet undeniably unsettling.
As the technology gains attention, social media has responded with a mix of awe and concern. For those unfamiliar with artificial intelligence, it refers to the ability of machines—primarily computers—to exhibit intelligence comparable to that of humans or animals. While it’s exciting to witness rapid advancements in technology, engaging in conversations with a machine that appears human raises important questions.
As a parent with three kids clamoring for attention, the idea of outsourcing routine tasks like making doctors’ appointments or checking waterpark hours is appealing. But the unsettling reality of conversing with a non-human entity lingers.
Google’s CEO, Alex Thompson, emphasized that Duplex was developed to facilitate connections with the 60% of small businesses in the U.S. that lack online booking systems. This represents a significant improvement over the frustrating automated systems that often delay reaching a live representative for services like airline reservations or credit card inquiries.
Duplex also offers advantages for individuals with hearing impairments or those facing language barriers, as noted by Tech Radar. It operates asynchronously, meaning you can submit a request and go offline, receiving updates upon your return.
However, there seems to be a need for transparency when interacting with this AI. While it captures the nuances of human language, it remains fundamentally different from a living human being. On a humorous note, I could see myself using Duplex for calls with my mother: “Yes, mom. I understand, mom. I’ll think about it, mom.”
Public beta testing for this feature will commence this summer via Google Assistant, although a specific launch date has yet to be confirmed.
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In summary, Google Assistant’s Duplex technology is a remarkable advancement that enables automated phone conversations, making the process of booking and scheduling more efficient. However, the implications of interacting with AI that emulates human communication raise ethical and emotional considerations.