In moments of personal turmoil, it’s often the unexpected support from strangers that can make all the difference. Lisa Thompson experienced such a moment recently, with a little help from a customer service representative at Capital One. Grab a seat, because this story is bound to brighten your day.
After her fiancé ended their engagement, Lisa found herself in need of furniture for her new apartment. Amidst the chaos of starting fresh, her Capital One card was temporarily disabled due to what the bank flagged as suspicious activity. Seeking clarity, she reached out to the customer service line, where she met Kelly, a compassionate and understanding representative.
“I called and explained to Kelly that I had just gone through a breakup and moved into a new place,” Lisa shared. The sudden change in her spending habits likely raised some red flags for the credit card company. Kelly listened intently and responded with kindness: “Girl, I’m giving you 4,500 free miles. Use them for a vacation and post all your happy pictures on Instagram!” While the miles are worth about $45, this gesture came from a place of genuine empathy rather than policy.
The situation became even more challenging for Lisa when she left a discouraging trip to a local home improvement store, where she felt marginalized and unsupported. “I walked out of there in tears, feeling overwhelmed and thinking I couldn’t handle this on my own,” she confided to her friends.
Then, out of the blue, Lisa received a text from her ex-fiancé stating that flowers had been delivered to his house. Curious, she went to retrieve them, only to discover a card inside that read, “Best wishes, KELLY from Capital One.” Lisa was astonished. “Kelly sent flowers to my ex’s house! She’s a genius and a true role model for women supporting women. #KELLYISTHEBEST.”
This story has resonated with many, quickly going viral. Lisa mentioned in comments that she has since connected with Kelly again, expressing her gratitude and wanting to share her post with her, even though company policies prevent Kelly from sharing personal details with clients. “I promised her, ‘I’ll find a way to get this to you!’”
In honor of Kelly, let’s all take a moment to reach out to someone we haven’t spoken to in a while or uplift a stranger with a compliment. This spirit of camaraderie is what we need more of in the world. Whenever Lisa faces a challenge now, she thinks, “What would Kelly say?” That’s the kind of encouragement we all need.
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In summary, Lisa’s experience highlights how unexpected kindness can uplift us during tough times. Through the simple act of support from a customer service representative, she found both encouragement and a sense of community, reminding us all of the importance of having each other’s backs.