My oldest daughter and I decided to brave the crowds on Black Friday, drawn in by the excitement and the promise of great deals. She had saved up for a specific speaker and was bubbling with excitement over the prospect of saving $50. “Mom, if we don’t go early, they’ll sell out! What will we do then?” Her urgency suggested that the universe would collapse if we missed out on this deal.
Being the supportive mom that I am, I agreed. As we navigated through the chaos, most people around us were in good spirits, exchanging smiles and holiday cheer. I even spotted a few festive hats and decorations, which added to the joyful atmosphere.
However, as we approached the checkout line, the demeanor of the man in front of us shifted dramatically. He transformed from a friendly customer chatting with others into an irate individual because his mixer didn’t ring up at the discounted price. Not only was he rude, but he also decided to bang his keys on the counter, as if that would magically solve the issue. It was evident he believed he was far more important than the cashier, who was simply trying to do her job.
I firmly believe that being rude to retail workers due to circumstances beyond their control reveals a deeper character flaw. The cashier remained calm, signaling for a manager to assist her. I couldn’t help but wonder if retail training includes lessons on handling rude customers who think they’re above everyone else. She was clearly more composed than I would have been, and I shot a disapproving glare at the man, which he didn’t notice but made me feel a bit better.
When the manager finally arrived, the man got his issue resolved in minutes, yet he remained furious. The cashier deserved a “thank you” for her quick help, especially after his tantrum, but of course, he offered nothing. He could have expressed his frustration differently or simply acknowledged her efforts, but it seemed he felt entitled to mistreat her due to her position.
As I approached the counter, I struck up a conversation with her. “How long have you been here?” I asked. “Just started my shift,” she replied with a hint of fatigue. She shared that she had three little ones at home and wouldn’t see them that night, which added to her guilt. It’s heartbreaking to think that while she’s working hard, some customers treat her as if she’s insignificant. Retail workers often endure this treatment to uphold the “customer is always right” mantra.
The point is, retail employees work incredibly hard and face a lot of unnecessary stress, especially during the holidays. It’s crucial for us not to add to their burdens. Stores can feel like chaotic playgrounds, but it’s the adults causing the mayhem.
If you decide you no longer want an item, please take a moment to return it to its rightful place. Leaving items strewn about is inconsiderate. Yes, retail workers are there to assist you, but they shouldn’t have to clean up after you because you couldn’t spare a moment. They aim to make your shopping experience enjoyable, but they don’t deserve to be treated poorly or humiliated in front of others.
The same individuals who create disarray seem to demand a pristine store when they arrive, expecting everything to be easy and quick. If you’re rummaging through sweaters, remember someone will need to refold what you’ve messed up. These hardworking individuals handle everything from restocking to cleaning up after careless customers.
They can’t magically control register glitches or accept expired coupons. If a situation frustrates you, remember that the employee feels just as helpless. They, too, wish for a seamless day at work.
During the holidays, let’s remember to treat retail workers with respect. If you find it challenging to behave decently in a store, consider shopping online instead. Platforms like Amazon Prime are perfect for those who prefer convenience over courtesy.
If you can keep your cool while shopping this season, take a moment to smile at the employees who are working tirelessly. A kind word can go a long way in lifting their spirits and making their day a little brighter.
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In summary, as we navigate the holiday season, let’s commit to treating retail workers with the respect they deserve. They work tirelessly to make our shopping experiences pleasant, so let’s not add to their challenges. A little kindness can go a long way.