In a heartwarming tale proving that LEGO truly cares about its young fans, a seven-year-old named Max found himself in a tough spot after misplacing his favorite Ninjago minifigure. Despite his father’s warning, Max took his beloved figure to the grocery store and lost it, leading him to seek help from the toy company.
Max, who had diligently saved his Christmas money to purchase the Ninjago Ultrasonic Raider set, decided to take responsibility. He penned a heartfelt email to LEGO, explaining his mistake and how he lost his cherished Jay ZX figure. He wrote, “Hi, my name is Max and I am seven years old. I used all my Christmas money to buy the Ninjago Ultrasonic Raider set. I lost my Jay ZX minifigure at the store because it fell out of my coat. I’m really sad about it. My dad said I should email you to see if you could help me get another one. I promise I won’t take him out again! Thank you!”
Max’s dad, probably a little frustrated yet proud of his son’s initiative, didn’t expect much from the letter. However, LEGO’s customer service representative, Jamie, saw the boy’s plight and decided to do something special. Jamie reached out to Ninjago’s wise Sensei Wu for guidance.
“Typically, we would ask customers to cover the cost of a replacement minifigure,” Jamie explained. “But I spoke to Sensei Wu about your situation, and he said you should always protect your minifigures, just like the dragons protect the Weapons of Spinjitzu! He also said it was fine for me to send you a new Jay and even something extra as a treat. After all, anyone who saves their Christmas money to get the Ultrasonic Raider must be a true Ninjago fan!”
Not only did Max receive a replacement Jay minifigure, but he also got an extra toy to battle with! “I hope you enjoy your new Jay minifigure with all his weapons. You’ll actually have a unique version that combines three different Jays! Plus, I’m including a villain for him to fight!”
Kudos to Max for taking responsibility, to his dad for encouraging him, and to LEGO and Jamie for making this little boy’s day. It’s a win-win for everyone involved, including those parents who may step on one too many LEGO pieces at night!
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Summary
A seven-year-old named Max lost his Ninjago minifigure at the grocery store and decided to write to LEGO for help. The company’s customer service representative, Jamie, reached out to the character Sensei Wu and sent Max a replacement minifigure along with an extra toy, turning a sad situation into a delightful outcome.